Reference

Terms That Cover Your Account on u7u7

These terms set out what you agree to when you open and use an account on u7u7. Access and eligibility depend on your local law and the region you are in — read through before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredUpdates notified via account
u7u7 Terms That Cover Your Account on u7u7
HOW WE OPERATE

How u7u7 Handles Your Account Data

We keep your account data only as long as it is needed for the purpose it was collected — transaction records, wallet verification steps, and support history. Here is how we approach the key areas that affect you directly.

Wallet Verification When you link bKash, Nagad, or Rocket, we verify the wallet matches your registered name. This step protects your account from unauthorised withdrawal requests.
Account Security Your account is protected by a one-time PIN sent to your registered mobile number at each login. Never share that PIN with anyone, including support staff.
Data Retention We retain transaction and identity records for the period required under applicable regulations. You can request a summary of what we hold by contacting support.
Requesting Changes To update your registered details or request deletion of non-mandatory data, submit a written request through live chat or email with your account ID attached.
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account, our support team handles queries around the clock. Use the channel that works best for you — live chat is the quickest path for urgent account questions.

Live Chat Open the chat widget from any page on u7u7. Responses for terms and account queries come through within minutes during active hours.
Email Support Send your query to our support address from your registered email. Include your account ID so we can locate your record and respond accurately.
Account Help Centre Log in and visit the Help section for self-service answers on account rules, wallet linking, and what to do if your access is restricted.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and your rights under these terms.

Account eligibility depends on your local law and the region you are in. It is your responsibility to confirm that holding and using an account is permitted where you are located before registering.

We notify you through your registered account when terms change. Continuing to use the platform after that notice means you accept the updated version. You can close your account if you do not agree.

Yes. Any deposit or withdrawal you make through bKash, Nagad, or Rocket is subject to these terms, including the wallet verification and account-name matching requirements we apply to every transaction.

Contact support via live chat or email using your registered address. Include your account ID in the request and we will provide a summary of the records we hold for your account.

We can restrict or close an account if we find a breach of these terms, a mismatch in wallet verification, or activity that conflicts with applicable regulations. We will notify you through your registered contact details.

Raise it with our support team first — live chat or email both work. If the matter is not resolved, you retain any rights available to you under the laws of your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.